We care about your privacy.

Introduction

Information We collect

• Personal information: When you sign up for our services or interact with our website, we may collect personal information, including but not limited to Full name, title, gender, date of birth, passport number, driving licence number, national identification number and signature.

• Contact details: Personal address, telephone number, email address. Professional or employment-related information, such as job title and business contact information.

• Electronic Monitoring data: To the extent permitted by law, we may record and monitor your electronic communications with us.

• Marketing and Communications data: Marketing and communication preferences; tracking data relating to whether you have read marketing communications from us.

• Profile data: Username and password for our online services that you have access to; investments made by you; services requested; marketing communications responded to; survey responses.

• Technical data: Your use of and interaction with our online services.

• Payment information: We may collect payment details when you make transactions for our services.

• Recording: Audio, electronic, visual, and similar data, such as call recordings.

• Professional or employment-related information, such as job title and business contact information.

Why we collect Personal Information?

• Identity Verification: Personal information helps us verify a person’s identity, to ensure they are who they claim to be.

• Providing Services: To provide tailored services and products. We may use your purchase history to recommend products you might be interested in.

• Customization and Personalization: We use personal information to tailor content, and user experiences to individual preferences. This helps us improve user satisfaction and engagement.

• Communication and Support: Your personal information enables us to communicate with our customers and provide customer support effectively.

• Legal Compliance: Collecting personal information is a legal requirement to comply with regulations, such as financial reporting or tax laws.

• Security and Fraud Prevention: Personal information is collected to enhance security measures and prevent fraudulent activities.

• Marketing and Advertising: We use personal information for targeted advertising campaigns.

• Improving Services: Feedback and personal information from customers helps us identify areas of improvement and enhance their offerings.

• For business analysis, planning, and reporting.

• For customer education.

• For effectiveness measurements.

How We Use Your Information?

• To provide our services: We use the information to deliver the services you requested and to ensure a personalized and efficient user experience.

• To communicate with you: We may use your contact information to send you important updates, service-related notifications, and marketing communications (where permitted by law).

• To improve our services: Your feedback and usage data help us enhance and optimize our services for better performance and user satisfaction.

• To alert you to new features or enhancements to our services.

• Personalization: We use personal information to tailor your experience with our products or services. This can include recommending products based on past purchases, customizing content to match your interests, or remembering preferences to enhance usability.

• Research and Development: Aggregated or anonymized personal data helps us understand customer base, assess the performance of their products or services, and to identify market trends or improve user experience.

• Security: Personal information is often used to protect the security of accounts and personal data, by verifying identity, and enforcing terms of use or other policies.

Data Security

• We implement and maintain physical, administrative, technical and organizational measures designed to protect personal information and we regularly adapt these controls to respond to changing requirements and advances in technology.

• Our security measures are periodically reviewed and updated in an effort to provide appropriate security for all the data collected about you.

• We place appropriate restrictions on access to your personal data.

• Access to sensitive data is restricted only to authorized individuals or systems, though use of role-based access control.

• Comply with relevant data privacy laws and regulations, such as the Uganda Data Protection and Privacy Act (DPPA) of 2019, which aims to regulate the processing of personal data and ensure data protection and privacy rights for individuals.

Sharing Your Information

Your Rights

• Right to Access: You have the right to request information about what personal data is being collected, processed, and stored about you by the service or platform.

• Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request corrections or updates to that data.

• Right to Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal information from the platform’s records.

• Right to Object: You can object to the processing of your personal data in specific situations, such as for direct marketing purposes.

• Right to Restrict Processing: You may have the right to request the temporary suspension of processing your personal data, typically in cases where accuracy or lawfulness is in question.

• Right to Withdraw Consent: If the processing of your personal information relies on your consent, you have the right to withdraw that consent at any time.

• Right to Lodge a Complaint: You have the right to lodge a complaint with a relevant data protection authority if you believe that your rights regarding your personal data have been violated.

Third Party websites, online service, and content

Children’s privacy

Data Retention

Changes to this Policy